Privacy & POPIA Policy

Last Updated: 22 June 2026

At Le Bella Nails, your privacy and the security of your personal information are of the utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website or purchase our semi-cured gel nail products and accessories.

This policy is governed by the laws of the Republic of South Africa, specifically the Protection of Personal Information Act, No. 4 of 2013 (POPIA).

1. Information We Collect

To provide you with a seamless and luxurious shopping experience, we may collect the following personal information:

  • Identity & Contact Data: Your full name, email address, phone number, billing address, and shipping address.

  • Financial Data: Payment details necessary to process your order. (Note: We do not store your credit card details; all transactions are processed securely through our trusted, compliant payment gateway providers).

  • Transaction Data: Details about payments to and from you, and the products you have purchased from us.

  • Technical & Usage Data: Your IP address, browser type, device information, and data regarding how you navigate and interact with our website.

2. How We Collect Your Information

We collect data through the following methods:

  • Direct Interactions: When you create an account, place an order, subscribe to our newsletter, or contact our Le Bella Concierge team.

  • Automated Technologies: As you interact with our website, we may automatically collect technical data using cookies and similar tracking technologies.

3. How We Use Your Information

We will only use your personal information when the law allows us to. Most commonly, we use your data to:

  • Process and deliver your order, including sharing your details with our trusted courier partners.

  • Manage your account and our relationship with you (e.g., notifying you of changes to our terms or policies).

  • Provide customer support and respond to your inquiries.

  • Send you promotional materials and updates about new Le Bella Nails collections (only if you have explicitly opted-in to receive our marketing communications). You may unsubscribe at any time.

  • Improve our website, products, and customer experience.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with strictly vetted third-party service providers who assist us in operating our business, such as:

  • Payment processing gateways (to facilitate secure transactions).

  • Courier and logistics partners (to deliver your nail kits).

  • IT and website hosting providers.

All third-party providers are bound by strict confidentiality agreements and are required to comply with POPIA regulations.

5. Data Security

We have implemented appropriate technical and organizational security measures to prevent your personal information from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed.

6. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements as mandated by South African law.

7. Your Legal Rights (Under POPIA)

As a South African resident, POPIA grants you specific rights regarding your personal data. You have the right to:

  • Request Access: Obtain a copy of the personal information we hold about you.

  • Request Correction: Ask us to update or correct incomplete or inaccurate data.

  • Request Deletion: Ask us to delete your personal data when there is no good reason for us to continue processing it.

  • Object to Processing: Object to how we use your data for direct marketing purposes.

  • Lodge a Complaint: Submit a complaint to the Information Regulator of South Africa.

Information Regulator (South Africa) Contact Details:

8. Cookies

Our website uses cookies to distinguish you from other users, providing you with a tailored browsing experience. Cookies help us keep track of your shopping cart and analyze website traffic. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

9. Direct Correspondence

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to update your details, please reach out to our Information Officer via our Le Bella Concierge:

  • Email: hello@lebellanails.co.za

  • Phone: 083 288 7294