Shipping & Returns

At Le Bella Nails, we want your experience to be as flawless as your final manicure. We have partnered with premium courier services to ensure your semi-cured gel wraps and accessories arrive safely and promptly.

Please review our shipping and return policies below. If you have any specific questions, our Le Bella Concierge is always here to help.

Order Processing & Shipping

1. Processing Times

We know you are excited to create your new look! All orders are beautifully packaged and dispatched from our studio within 1 to 2 business days of payment confirmation. Please note that orders placed on weekends or public holidays will be processed on the following business day.

2. Delivery Options & Rates We deliver nationwide across South Africa. All prices are calculated in ZAR.

  • Standard Door-to-Door Courier: R110

  • To Pudo Locker: R69

  • Complimentary Shipping: Enjoy free standard shipping on all orders over R750.

3. Estimated Delivery Times

Once dispatched, delivery times depend on your location:

  • Main Centers (Johannesburg, Pretoria, Cape Town, Durban): 2 to 3 business days.

  • Regional & Outlying Areas: 3 to 5 business days.

4. Tracking Your Order

As soon as your parcel leaves our studio, you will receive a shipping confirmation email containing your unique tracking number and a link to trace your delivery every step of the way.

Returns & Exchanges

Due to the cosmetic and hygienic nature of our products, we strictly adhere to a hygiene-first return policy.

1. Conditions for Returns

We gladly accept returns within 14 days of your order being delivered, provided that the items meet the following criteria:

  • The semi-cured gel wraps are unopened, unused, and the protective seal remains completely intact.

  • Accessories (including UV/LED lamps, files, and cuticle pushers) are unused and in their original, undamaged packaging.

  • Please note: For health and safety reasons, we cannot accept returns or exchanges on any opened nail wraps or used tools.

2. How to Log a Return

To initiate a return, please contact our team at hello@lebellanails.co.za with your order number and the reason for your return. Our concierge will provide you with the return shipping address and instructions.

  • Return shipping costs are the responsibility of the customer unless the item received was incorrect or defective.

3. Damaged or Defective Items

We take great pride in our quality control, but if you receive a damaged product or a faulty UV/LED lamp, please email us within 48 hours of receiving your delivery. Include your order number and a clear photograph or video of the defect. We will swiftly arrange a replacement or a full refund at no additional cost to you.

4. The Refund Process

Once your return is received and inspected at our studio, we will notify you via email. Approved refunds will be processed immediately and applied to your original method of payment. Please allow 3 to 5 business days for the funds to reflect in your account, depending on your bank.